Customer Information

Your loyalty rewarded

Each euro spent on, earn points and turn them into vouchers.

To benefit you log into your account, click on the 'My loyalty points', transform your points voucher, click on the link 'Transform my points ...', a voucher will be automatically generated with a code to enter in your shopping cart on your next order.

On your first order, you are automatically enrolled in the loyalty program.

Your secure payment

By credit card

Simple, effective and fast, this payment is fully secure. It goes through the online service of our bank and is certainly the most secure way to make purchases on the Internet. Note that your bank details do not pass through our site and what are by no means kept by us.

The service, which has been running since 1996, removes the entire payment process from your website, as the payment process takes place directly on the bank’s secure payment server.

The payment server checks the validity of the buyer's bank card before granting payment authorisation and automatically confirms the result of the payment request to the merchant's server.

The following security mechanisms are put in place by the secure payment service for each transaction:
 integrity of the data exchanged between the merchant's server and the bank
server by means of sealing
 authentication of the merchant issuing the payment request
 protection of the confidentiality of the data exchanged between the buyer and the bank payment server (number, date of validity and card security code) by means of SSL encryption
 direct entry of the bank card details on the secure site of the bank to guarantee that neither the merchant nor any technical intermediary have knowledge of bank card details
 native integration of the Visa 3D Secure / MasterCard Secure Code function that enables the bank to guarantee payment in countries where the solution has been deployed

Since its introduction, our payment solution integrates the best possible
security mechanism, which is guaranteed by regular audits by independent

Deferred payment with CM-CIC payment

We take when it is ready we ship.

The payment authorization request is made directly to the command; the cover-up is not triggered automatically it is deferred.
It can be triggered at any time within a configurable time between 0 and 7 days per IOP ECOM.

By PayPal

PayPal helps protect your credit card information with the best systems on the market for security and prevention against fraud. When you use PayPal, your financial information is never shared with the merchant.
To open an account -> Use PayPal today!

By Cheque

Order of check: PIO ECOM SASU
Our address: 17, chemin des Buissons 68650 Lapoutroie

By transfer

Our site is configured and reception accepts transfer.

Deliveries, delays, costs

- We ship at the earliest.

- We pack your products neatly and adapted for good protection.
- The dimensions of the boxes are appropriate and your items are properly protected.
- We recommend you to inspect the package to make sure there are no external signs of damage before accepting and signing the delivery note.

Where can I receive my order?

Our articles are delivered in Europe, in countries of the European Union, Switzerland, norway, iceland.

Country: Germany, Austria, Belgium, Finland, Greece, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, UK, Sweden, Switzerland, Denmark, Norway, Romania, Slovakia, Andorra, Belarus , Croatia, Cyprus, Estonia, Faroe, Gibraltar, Guernsey, Iceland, Jersey, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Hungary, Moldova, Montenegro, Russia, San Marino, Serbia, Slovenia, Turkey, Ukraine, Albania, Bosnia, Bulgaria.
In another international destination, contact us for a quote.
Warning: Out for shipments union as in Switzerland, customs fees may be charged to you upon receipt of your package.

What are the shipping fees?

Shipping costs are calculated according to the total weight of the package automatically by the site and you choose to your liking the carrier of your choice and the delivery address of your choice.
They include all costs related to the preparation and shipping of your order.
Your package can be delivered in relays, at home, and express delivery fees depend on that choice.

Under How long will I receive my order?

Generally we gather your order.
For certain products and to send your products quickly you will directly receive a separate parcel of our supplier. In this case we will warn you in advance. When ordering you choose the carrier of your choice.

We ship at the earliest.

1) the following day when all the products are in stock.
The delivery will then depend on your carrier of choice when ordering.

2) or for products reported


within 2 days (working) is needed before shipping.

The delivery will depend on your carrier of choice when ordering.

Possibly, depending on the product and the supplier we will offer you to receive your order separately for speed.
Any order placed on Saturday and Sunday will expidiée Monday.
Your package can be delivered in relays, at home, in express and time depend on that choice.

Which carriers choose?

We particularly the post - colissimo, economic, fast and above all enjoying one out in post offices if you were absent during the first presentation by the factor.

In case of delay?

You can track your parcel on the site coliposte by entering the tracking number which will be sent by email when shipment.

In case of late delivery after shipment thank you for contacting us.

+33 (0) 3 89 47 25 58 Monday to Friday 9:30 - 17h 30

When you register your number or mobile phone helps us warn you in case of difficulty of delivery.

In case of return?

Pursuant to Article L.121-20 and following of the Consumer Code, you have a period of 14 working days from the delivery date of your order to return any item does not suit you, in the condition in which you received it, with all items delivered (accessories, packaging, instructions ...), its own marketing and request an exchange or a refund at no cost and with the exception of expenses back to the remaining customer.

Returns to be made to PIO ECOM - 17 chemin des Buissons - 68,650 LAPOUTROIE, accompanied by the return form see terms and conditions.

Customer service

We are available Monday to Friday 9:30 - 17h 30 to answer questions in French only.
+33 (0) 3 89 47 25 58. If no thank you to leave a message we will call you back quickly.
For inquiries in English, German or other thank you to contact us by email.

Responsive design website allows you to order with any screen, smartphone, iphone, tablet, ipad, computer.